McDonald's

Reviews about McDonald's

• 1 / 5

  By Ray Fisher
  Will get your coffee right 1 out of 10 times
  March 29, 2017
• 1 / 5

  By Danica Hall
  Online says they are open until 11 pm on Tuesday. Tried to go there at 9:50 pm on a Tuesday night 1/10/17 and they were already closed. I'll be going to the fort Edward location from now on
  February 10, 2017
• 1 / 5

  By S P
  I visit McDonald's, at most, twice a month as a treat. I have also worked at multiple locations, many years ago when they took out the giant heated holding bin for sandwiches and started the "made for you" assembly. I've opened, closed and transitioned, worked every crew position and set drive-thru records on order and drawer accuracy.
  
  One evening during a dine-in visit, the evening manager was too lazy to go and check on a customer that has slipped on the icy pavement. The drive-thru runner had to pull out the "Do your job!" card. He mumbled his frustrtions under his breath on his way out with the accident report AND was still grumbling when he went to salt the walks. Needless to say he didn't even use PPE to scatter the salt.
  
  On other occasions in drive-thru visits, in between rushes, I've been handed incomplete orders. The worst was when they completely forgot MY main meal item. It would have been more upsetting had they forgotten my kids' main food item.
  
  Food is often missed bagged (large fry laying on top of 2 layers of boxed items) so that the bags cannot be closed. Fries are cold and side ways in their box as well as very under filled. Grilled chicken, crispy chicken, and fish filets are served BEYOND their cabinet hold times and luke warm and rubbery. I have even stated I don't mind waiting for a fresh one, and have been served a rubbery luke warm, soggy breaded meat, or worse, a dried piece of jerky. Sandwiches are often slapped together so it is not uncommon to have to put half the slice of cheese back in, or have filet sauce or mayo every where.
  
  It's really disgusting seeing one of their drive-thru handout crew workers wipe their nose on the back of their hand then hand you your drinks and straws. Not to mention the fact that thier uniform was dirty and I could smell that bitter stink of poor hygene.
  
  I've only been served by a few crew that didn't have sour expressions, and only one manager that was really embarrassed by the mistake made by his crew.
  
  Additionally, dine-in order assembly is always wrong. Drinks, main food item, fries. Fries are ALWAYS last on trays or in bags or they get ridiculously cold, EXTREMELY fast, and the crew is NOT to pick up fries off the counter and put them on a customer's tray. Especially after handling money...
  
  I think it would be in their best interest for everyone there to re-read, thoroughly the employee handbook. Managers need to re-read the management books as well has any operations manuals and re-train the majority of crew.
  December 19, 2016